Client Security

NRS offers the highest level of insurance and digital information security to our clients.

 

Insurance

NRS carries a $5,000,000.00 in general aggregate insurance policy for Errors and Omissions including wrongful repossessions. NRS carries an excess liability policy of $5,000,000.00.

Affiliate Agents Insurance requirements:

  • NRS affiliate agents carry General Liability insurance including a minimum of $1,000,000.00 in general aggregate per occurrence. The policy must include wrongful repossession, garage keepers legal liability, and employee dishonesty bond.
  • NRS must be shown as additional insured and be listed as the certificate holder.
  • All storage lots must be listed on the accord insurance form to assure coverage.
  • NRS affiliate agents must provide NRS with a workers compensation insurance certificate or provide proof of exemption by State.

 

Digital Security

NRS runs only the most up-to-date secure systems to protect all sensitive client information. Client data is stored internally on the NRS Digital Database and externally on the Recovery Database Network (RDN). The Digital Database is a network storage facility, which is used to store all client data in its original encrypted format. The Digital Database is backed up daily on an external storage device, which is stored in a fireproof safe. RDN is a contracted third party vendor, which provides a trusted online database infrastructure based on encryption technology and SSL certificates.

Client data is received under TLS or PGP encryption and access is limit to authorized personnel. Only client-approved information will be imported into RDN, where it may be made available only to authorized adjusters and NRS personnel. Access to RDN, Digital Database, and NRSHUB network is only available through the IT administrator’s approval. Employees are given restricted access to computer systems based on their assigned duties. Password changes are processed every 90 days.

Individuals, systems, and processes are monitored daily by management as a whole. I.P. logging is reviewed and documented periodically by the IT Administrator. Upper management randomly and periodically reviews the IT Administrator’s login habits and documentation. Previous audit documentation is stored and accessible to administration.

To further protect client information, only limited information is transferred to agents. Private information such as account numbers and social security numbers are not shared with agents. Additionally, all employees sign a confidentiality agreement upon employment.

The physical facility at NRS is also extremely secure. Three quarters of the facility is secured by security fencing. All external doors of facility contain dead bolt locks. All hardware used to process client information is behind a password-protected door. Additionally, inside the password protected facility, servers, routers, modems, and storage devices are kept behind a locked door with access only available to Management and IT administrator.